Predictable Magento support, without the agency overhead
Pick a tier, pay by card, file your first ticket the same day. Productized retainers for Adobe Commerce and Magento Open Source — security patching, version updates, and monitoring included. No discovery call, no SOW.
20% off your first 6 months — sign up before 2026-12-31. No code needed; the discount applies automatically at checkout.
Essential
Single-store merchants with light maintenance needs./mo
5 hours / month
1 business day response, standard window
Security patches (-pN) within 3 days; minor releases (2.4.X) within 6 weeks, staging-validated
Pulsar Sentry (HTTP + SSL with email alerts) + Orbit Solo deployments — covers your one supported server, up to 3 monitored sites and 3 deployment environments (dev / staging / prod)
Cargoman Cloud workspace included
Shared Slack support channel + ticket portal
P2–P4 priority access
Growth
Active merchants shipping features regularly./mo
15 hours / month
4-business-hour response (weekday + weekend cover)
1 business day P1 resolution, 2 days P2
Security patches (-pN) within 48h; minor releases (2.4.X) within 3 weeks, staging-validated; vetted module updates
Pulsar Guard (checkout flows + 20 health collectors, email + Slack alerts) + Orbit Solo — covers your one supported server, up to 3 monitored sites and 3 deployment environments
Cargoman Cloud workspace included
Dedicated Slack channel — chat with support, Pulsar alerts piped in
P1–P4 priority access
Scale
High-traffic and Adobe Commerce Cloud merchants./mo
25 hours / month
1-business-hour response, 4-hour P1 resolution
Named primary engineer + backup
Security patches (-pN) within 24h; minor releases (2.4.X) within 1 week, staging-validated first
All vendor modules including custom code maintenance
Pulsar Fortress (5-min checks, email + Slack + PagerDuty) + Orbit Agency — covers your one supported server, up to 3 monitored sites and 3 deployment environments
Cargoman Cloud workspace + custom code distribution included
Dedicated Slack channel with PagerDuty escalation
Quarterly code reviews
What's in each tier
Full coverage matrix — choose the one that matches your monthly engineering volume.
| Feature | Essential | Growth | Scale |
|---|---|---|---|
Hours / month | 5 | 15 | 25 |
Response SLA | 1 business day | 4 business hours | 1 business hour |
Resolution target | 3 business days (P2/P3) | 1 business day P1, 2 days P2 | 4 hours P1, same-day P2 |
P1 (production down) | |||
P2 / P3 / P4 access | |||
Standard weekday cover | |||
Extended weekday + weekend | |||
Security patches (-pN) | Within 3 days | Within 48 hours | Within 24 hours |
Minor releases (2.4.X) | Within 6 weeks, staging-validated | Within 3 weeks, staging-validated | Within 1 week, staging-validated |
Vendor module updates | Vetted modules | Vetted modules | All incl. custom |
Server / OS maintenance | |||
Code reviews | Quarterly | ||
Pulsar monitoring included | Sentry — HTTP + SSL, email alerts (up to 3 sites) | Guard — checkout flows + health collectors, email + Slack alerts (up to 3 sites) | Fortress — 5-min checks, email + Slack + PagerDuty (up to 3 sites) |
Orbit deployments included | Solo — up to 3 environments | Solo — up to 3 environments | Agency — up to 3 environments |
Cargoman Cloud workspace | |||
Customer Slack channel | Shared support channel | Dedicated — Pulsar alerts piped in | Dedicated — Pulsar + PagerDuty alerts, named engineer pinned |
Named engineer | Primary + backup | ||
Minimum term | 3 months | 3 months | 6 months |
What's not included
These need scoping and quoting — not retainer hours.
UX redesigns
End-to-end visual overhauls, theme rebuilds, or design-system work over 2 hours.
Ground-up custom modules
Bespoke Magento extensions with their own database schema, admin UI, and tests.
Third-party integrations beyond config
New ERP, PIM, OMS, or marketing-stack integrations that need fresh code and field mapping.
Performance projects
Full-stack tuning engagements with database, caching, and frontend phases.
How it works
Subscribe
Pick a tier, pay by card. Time-to-first-ticket under 10 minutes — no discovery call, no SOW.
File tickets
Portal at app.byte8.io or email. Tag each ticket P1–P4; hours are tracked at ticket close.
We fix
Routed by tier and priority. Status updates land in the portal and via email — every action is auditable.
Monthly summary
End-of-period email with hours used, tickets closed, patches applied, and next-period balance.
Already on Pulsar, Orbit, or Cargoman?
Every support tier ships Pulsar monitoring + Orbit deployments + a Cargoman Cloud workspace, scoped to your one supported server (up to 3 monitored sites and 3 deployment environments). Need more reach? Subscribe to standalone Pulsar or Orbit at byte8.io/pricing — your bundle access drops automatically, so you're never double-charged. Already pay for one of them? Talk to us about a bundle credit.
Ask about bundle creditFrequently asked questions
Do unused hours roll over?
What counts as an hour?
What happens if I go over my hours?
Can I cancel anytime?
Who actually fixes my tickets?
Do you cover Adobe Commerce (paid) and Magento Open Source?
How fast do you apply Magento updates?
What's the Slack channel like, and how does it relate to Pulsar alerts?
What does the Cargoman Cloud workspace give me?
What's not included?
Multi-store pricing?
What if I need to monitor more than 3 sites or deploy to more than 3 environments?
Need more than 25 hours a month?
Enterprise covers custom hour banks, dedicated engineers, contractual SLAs, MSA, and DPA. Tell us about your stack and we'll come back with terms.